Refund & Cancellation Policy

At W3LOOP, we aim to deliver professional web design, website development, and related digital services with clear communication and transparent project expectations.

This Refund & Cancellation Policy explains our general approach to project cancellations, refunds, and payment adjustments.

Specific terms agreed in a signed contract, accepted quotation, or statement of work will apply to the relevant project, subject to applicable law.

1. Project Confirmation

A project is considered confirmed when the client accepts the agreed scope, pricing, and payment terms, and completes any required initial payment.

Work may begin after the necessary project information and agreed advance payment have been received.

2. Cancellation Before Work Begins

If a client requests cancellation before any project work has started, the client may request a refund of payments made.

Any deductions for expressly agreed, non-recoverable expenses or completed preliminary services will be communicated and assessed according to the project agreement and applicable law.

3. Cancellation After Work Begins

If a client cancels a project after work has started, W3LOOP may charge for work reasonably completed up to the cancellation date.

This may include:

• Project research and planning
• UI/UX design work
• Website layouts and prototypes
• Frontend and backend development
• Website configuration and integrations
• Other agreed project deliverables

Any refundable balance will be assessed based on the agreed scope, work completed, payments received, and applicable legal requirements.

4. Cancellation After Project Completion

If a project has been completed and delivered in accordance with the agreed scope, payments for completed and accepted services are generally not refundable.

However, this does not limit any remedies available for services that fail to meet contractual obligations or applicable legal standards.

5. Project Delays and Inactivity

Project timelines depend on timely communication, approvals, and delivery of required materials.

If a project is delayed because necessary client information or approvals have not been provided, we will attempt to communicate the impact and agree on revised timelines.

Any suspension, rescheduling, or cancellation arrangements will follow the applicable project agreement.

6. Scope Changes

Requests for additional pages, features, integrations, or design changes outside the agreed scope may require revised pricing.

Additional charges will be discussed with the client before the additional work is undertaken.

7. Third-Party Purchases

Certain projects require third-party purchases, such as:

• Domain registrations
• Website hosting
• Premium WordPress themes
• Paid plugins and extensions
• Shopify subscriptions or apps
• Third-party software licenses

Refunds for these purchases depend on the applicable provider’s terms and whether the charges can be recovered.

Any third-party expenses charged to a client should be disclosed as part of the project arrangement.

8. Maintenance and Support Services

Cancellation and refund arrangements for recurring website maintenance, support plans, or subscriptions will follow the terms agreed for the relevant service.

Services already delivered during a billing period may be charged according to the applicable agreement.

9. Refund Request Process

To request a refund or cancellation, please contact W3LOOP using the official business email address provided below.

Include:

• Your name and business name
• Project name or website URL
• Relevant invoice or payment reference
• Reason for cancellation or refund request
• Details of the issue or requested resolution

We will review the request and communicate the next steps within a reasonable period.

10. Refund Processing

If a refund is approved, the amount and payment method will be confirmed with the client.

Refund processing times may vary depending on the payment method, bank, payment gateway, and other relevant circumstances.

Any statutory refund requirements will be respected.

11. Dispute Resolution

If a client is dissatisfied with a service, we encourage them to contact us so we can review the concern and attempt to reach a reasonable resolution.

Nothing in this policy limits rights or remedies available under applicable law.

12. Changes to This Policy

W3LOOP may update this policy from time to time.

Any updates will be published on this page. Changes will not retroactively override existing contractual rights.

13. Contact Information

Business Name: W3LOOP
Website: https://w3loop.com/
Location: Jaipur, Rajasthan, India
Email: info.w3loop@gmail.com